Catering terms
Ordering Tikkas catering for your office or event: payment, delivery, changes, cancellations, allergens and invoices.
Ordering
- Order by number of people, as individual bowls, or with a team link where each person picks their own lunch.
- Order by 12:00 (midday) the day before. Next-day orders are limited by how much our kitchen can make; later dates have no limit.
- Delivery is in 20-minute windows from 11:00, during our opening hours. Collection from the shop has no minimum.
Paying
- You pay the full amount by card when you order; it is charged straight away. You can add a PO number, which appears on your VAT invoice.
- Prices include VAT. A VAT invoice is ready in the app as soon as your order is booked, and is updated after any change or refund.
Delivery
- Delivery is free within 1 mile of the shop for orders of £100 or more, by the Tikkas cargo bike.
- Please give us accurate access details and an on-the-day contact who answers their phone. We hand over at the reception or floor you give us.
Changes and cancellations
- Until the cut-off you can reduce quantities by up to 10% of the mains at no cost; the difference is refunded straight away.
- Any other change is a request our team will answer in the app. A change that costs less is refunded; one that costs more is confirmed when you pay the difference.
- Cancel before the cut-off: full refund. After the cut-off but before the day: half refunded. On the day: no refund, because the food has been bought and prepared.
- Refunds go back to the card you paid with.
Allergens
Every box is labelled with its contents and allergens, and we give you the allergen information in writing at delivery. Tell us about any allergy or dietary need when you order. Our kitchen handles all 14 major allergens, so we cannot guarantee any item is free of them. Our chicken is halal (HMC certified).
Points and other terms
Catering orders earn Rewards Club points for the account that pays, added on delivery or collection. The terms of use also apply.
Questions: message us from your order in the app, or email hello@tikkas.com. Last updated 25 October 2026.