Terms of use
The rules for using the Tikkas app and website and ordering from us.
Who we are
The app and app.tikkas.com are run by Tikkas Group Limited (company number 16132072, 1 Great Titchfield Street, London, England, W1W 8AU). Food is sold by Tikkas Oxford Circus Ltd, 1 Great Titchfield St, London W1W 8AU. "We" means both.
Contact: hello@tikkas.com, or ask at the counter.
Your account
You sign in with your UK mobile number and a code we text you. There is one account per number. Keep your phone secure: anyone who can read your texts or open your app can use your account.
You can browse the menu without an account. You need one to order, earn points or hold store credit.
You can delete your account at any time in Account → Delete account. Spend any store credit first: it is lost when the account goes (see the store credit terms).
Ordering and paying
- Prices are in pounds and include VAT. The total you see at checkout is worked out by our system and is what you pay.
- Your order is accepted when it is paid (or fully covered by credit or a reward) and you see the order screen. If something goes wrong taking payment, the order is not placed and nothing is charged.
- You can pay by card, with a card you saved, or with store credit, or credit and a card together. Card payments are handled by Stripe; we never see or store your full card number.
- Some codes give money off or a free item; the code decides the offer. Codes cannot be swapped for cash and may have limits, which the app shows.
Collecting your order
- Order for as soon as possible or for a later time. When you order while we are closed, it is for the next time we are open.
- Show the code in the app (or tell us the backup code on your order screen) at the counter to collect. Rewards Club points are added when you collect.
- Please collect within 30 minutes of the ready time. We cannot keep food beyond that for food-safety reasons.
Allergies and dietary needs
Our chicken is halal (HMC certified). Allergen information is shown for every item and is available in the shop. Our kitchen handles all 14 major allergens, so we cannot guarantee any item is free of them. If you have an allergy, add it to your order and speak to the team before eating.
If something is wrong
Tell the team at the counter or contact us and we will put it right. A refund goes back to the card first and then to store credit, in the same proportions you paid. Points from a refunded order come off; points you spent on it come back. This does not affect your legal rights under the Consumer Rights Act 2015.
Using the app fairly
Please do not misuse the app: no automated ordering, no attempts to get rewards, codes or credit you are not entitled to, no interfering with the service. We may suspend or close an account that does, and cancel rewards gained that way.
We work hard to keep the app running but cannot promise it will always be available. We may change or stop features.
Our responsibility to you
We are responsible for losses you suffer that were a foreseeable result of us breaking these terms or failing to use reasonable care. We do not exclude liability where the law does not allow it, including for death or personal injury caused by our negligence. The app is for personal and office use, not for resale.
Other terms
The Rewards Club terms, the store credit terms and, for catering, the catering terms also apply. Apple and Google are not parties to these terms and are not responsible for the app or our food.
These terms are governed by the law of England and Wales, and you can bring a claim in the courts of the part of the UK where you live.
Last updated 25 October 2026.