Store credit terms
How Tikkas store credit works: topping up, spending, bonuses and refunds.
What store credit is
Store credit is money you pay us in advance to spend on food and drink at Tikkas: in the app, on the website, and at the till when you scan your code. It is a prepayment for our food, not a bank account or a gift card, and it cannot be spent anywhere else or swapped for cash, except as set out below.
Topping up
- Top up from Home → Top up with the amounts shown in the app, paid by card. Some top-ups come with bonus credit; the app shows it before you pay.
- Your balance is held in your Tikkas account. Only the card payment goes through Stripe.
Spending it
- Use credit for the whole order, or credit plus a card for the rest.
- Paying with credit earns 10 Rewards Club points per £1 instead of 5.
- Credit never expires while your account is open.
- Credit belongs to your account and cannot be moved to another person.
Refunds
- If an order paid with credit is refunded, the credit part goes back to your balance.
- Store credit cannot be refunded or exchanged for cash once bought. Bonus credit has no cash value.
- If you delete your account, any credit left on it is lost, so spend it first.
Changes
We may change the top-up amounts and bonuses for future top-ups. Credit already on your account keeps its value. Last updated 25 October 2026.